FAQ's

You check in with our host at the Casa Monica Resort lobby located at 95 Cordova St, St. Augustine, FL 32084 on the main floor. Early show check-in begins at 6:00 p.m. for a standing cocktail reception and walk around magic, and the seated performance begins at 6:45-8pm. Late show check-in begins at 8:30 pm for a standing cocktail reception and walk around magic, and the seated performance begins at 9:15-10:30pm. Exceptional food and additional craft cocktail beverages can be ordered during the VIP experience, 6-6:45 and 8:30-9:15. You have a table during the cocktail reception and also inside the show room.
click here for directions

Yes! Enhance your experience during the cocktail reception and show with exceptional fresh and local food from Casa Monica’s Cordova Restaurant.  You may also make a reservation for before or after your Magic Hideaway experience. Please see the menu or to make your reservations HERE

Valet is $5 upon availability for Magic Hideaway guests ordering dinner (entrees) from Cordova restaurant, before, during, or after your Magic Hideaway experience.  Please have your valet ticket validated by your server. Valet is $25 for guests not joining us for dinner. Be aware that valet parking at the Casa Monica is on a first-come first-served basis and on busy evenings and holidays the valet parking can be full and you may need extra time to find parking. Public parking is behind the Lightner Museum across the street, and street parking around the hotel.  See Directions
You don’t need to print your ticket. Your party will be checked-in under the ticket purchasers name.

Tickets are automatically sent to your email upon purchasing. Please check spam and junk folders if you do not see your tickets in your inbox.

Seats are assigned by our House Manager to ensure couples and groups are seated together. The room is arranged to give everyone an intimate, up close experience of the show and due to the limited number of available seats – there is not a bad seat in the house. The VIP cocktail hour at check-in time is standing.
No dress code is required or enforced. We suggest wearing Business Casual, or Cocktail Attire to the Magic Hideaway.
Yes. The entire show is clean and appropriate for children. You know your child best and what will interest them. Children ages 12 and under must be accompanied by an adult.
Yes! You are free to purchase as many individual tickets as you wish, or if you’d like to host a private party or corporate event at the Magic Hideaway please visit our Groups page for more information.
Yes, gift certificates are available for The Magic Hideaway. Click here to purchase a gift certificate.
Certified service dogs are permitted inside the Magic Hideaway. 
The use of smartphones, cameras or recording devices during the Show Room performance are not permitted. During the Cocktail Reception and the Post Show Celebration the taking of photos is invited and encouraged.
Yes, the Casa Monica Resort lobby, Cobalt Lounge and the Magic Hideaway are all wheelchair accessible areas with accessible routes from all street entrances and valet parking. If someone in your party uses a wheelchair or would like additional time to be seated, please let us know and we will make arrangements. Email us at [email protected]
Due to the limited inventory available for this intimate experience, all ticket sales are final.  There are no refunds. You may exchange for an alternate date and time up to 48 hours before your Magic Hideaway experience, with a $5 per ticket processing fee.
To ensure everyone has a safe and enjoyable experience intoxicated patrons may be denied admittance to the Magic Hideaway. Any guest that is intoxicated and is causing a disturbance as determined by management may be asked to leave the Magic Hideaway without refund and may be subject to further consequences.

If you have any other questions, please email us at [email protected]

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