FAQ

MAGIC HIDEAWAY FAQS | ALL YOU NEED TO KNOW ABOUT ST. AUGUSTINE'S BEST SHOW

The Magic Hideaway is an intimate theater experience for 22 guests, sharing extraordinary showmanship, magic and mind reading with world renowned magician Bill Abbott. The evening includes a complimentary cocktail, table side magic, a pre-show performance, a 1 hour sit down show, and meet and greet.

The Magic Hideaway experience is a memorable evening for anyone who wants to laugh, be astounded, celebrate together and create amazing memories. It is a perfect date night to celebrate love, friendship, birthdays, anniversaries, family, staff, and life. It is appropriate for all ages.

Absolutely! The make your evening even more magical, book a dinner and show experience. Learn more about our Dinner & Show here.

 

 
Walk into the Cordova Coastal Chophouse and our Magic Hideaway check-in host stand will be on your left with a vase of red roses on top.
 
Early show check-in begins at 6:00 p.m. for a standing cocktail reception and walk around magic, and the seated performance begins at 6:45-8pm. 
 
Late show check-in begins at 8:30 pm for a standing cocktail reception and walk around magic, and the seated performance begins at 9:15-10:30pm.
 

The make your evening even more magical, you can book a reservation with our in house Cordova Coastal Chophouse for 5pm or 8pm for the early show, or 7:30 or 10:30 for the late show. Book your reservation here.

You have tables in the VIP cocktail reception and inside the showroom where you can order light bights during the VIP cocktail magic. Beverages and food may be brought inside the showroom. Once seated inside the showroom, all food and drink ordering ends to fully enjoy the show.

 

Valet is $10 upon availability for Magic Hideaway guests ordering dinner (entrees) from Cordova Coastal Chophouse restaurant, before, during, or after your Magic Hideaway experience.  Please have your valet ticket validated by your server. Valet is $30 for guests not joining us for dinner. Be aware that valet parking at the Casa Monica is on a first-come first-served basis and on busy evenings and holidays the valet parking can be full and you may need extra time to find parking. Public parking is also available a short walk away, behind the Lightner Museum across the street, and street parking around the hotel.  See Directions

 

You don’t need to print your ticket. Your party will be checked-in under the ticket purchasers name.

Tickets are automatically sent to your email upon purchasing. Please check spam and junk folders if you do not see your tickets in your inbox. For any assistance, you can reach out to our amazing team at boxoffice@magichideaway.com

 

Seats are assigned by our House Manager to ensure couples and groups are seated together. The room is arranged to give everyone an intimate, up close experience of the show and due to the limited number of available seats – there is not a bad seat in the house. The VIP cocktail hour at check-in time is standing and we have a few high top chairs available for anyone needing assistance during this time.

 

Yes! You are free to purchase as many individual tickets as you wish, or if you’d like to host a private party or corporate event at the Magic Hideaway please visit our Group Bookings  page for more information.

 

Yes! Give the gift they will remember for a lifetime. Gift certificates are perfect for birthdays, anniversaries, staff, thank you presents, family reunions, friendship and love. Gift certificates are available in any denomination and can be used anytime for booking reservations. Click here to purchase a gift certificate. 

 

Certified service dogs are permitted inside the Magic Hideaway. Please include a note at checkout so our team can prepare to make your evening exceptional.

 

The use of smartphones, cameras or recording devices during the Show Room performance are not permitted. During the Cocktail Reception and the Post Show Celebration the taking of photos is invited and encouraged.

 

Yes, the Casa Monica Resort lobby, Cordova Lounge and the Magic Hideaway are all wheelchair accessible areas with accessible routes from all street entrances and valet parking. If someone in your party uses a wheelchair or would like additional time to be seated, please let us know and we will make arrangements. Email us at boxoffice@magichideaway.com

Please contact us right away by text at 904-826-6763 if you have an emergency or are not able to attend your Magic Hideaway experience. Due to the limited inventory available for this intimate experience, all ticket sales are final. There are no refunds. You may exchange for an alternate date and time up to 48 hours before your Magic Hideaway experience. For cancellations less than 48 hours notice, we will do our best to resell your tickets (we often have a wait list). If we are able to resell your tickets, then we will be able to exchange your date for another date of your choosing.

 

To ensure everyone has a safe and enjoyable experience intoxicated patrons may be denied admittance to the Magic Hideaway. Any guest that is intoxicated and is causing a disturbance as determined by management may be asked to leave the Magic Hideaway without refund and may be subject to further consequences.

If you have any other questions, please email us at boxoffice@magichideaway.com

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